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Independent Consultant

Contact Details

Independent Consultant

Bio

I am a customer experience evangelist, helping organizations improve business results by enabling CX transformation. Simply put, I am passionate about customer experience best practices and helping companies master them. I love to speak about these topics in almost any forum.

Some of my specialties include: critical and practical thinking, customer experience management, voice of the customer programs, customer experience strategy, process redesign, customer-centric culture, leadership, brand experience, public speaking, VOC insights, and analysis.