Profile

cx evangelist,
Independent Consultant

Contact Details

Independent Consultant
Elizabethtown, KY

Bio

I am a customer experience evangelist, helping organizations improve business results by enabling CX transformation. Simply put, I am passionate about customer experience best practices and helping companies master them. I love to speak about these topics in almost any forum.

Some of my specialties include: critical and practical thinking, customer experience management, voice of the customer programs, customer experience strategy, process redesign, customer-centric culture, leadership, brand experience, public speaking, VOC insights, and analysis.

Industry

  • Professional Services

Job History

Executive Advisor
Executive Advisor
Elizabethtown, KY, United States
April 2019 - present

KPMG
Advisor
United States
July 2019 - June 2021

Clarabridge
Executive CX Adviser & Customer Experience Management Evangelist
October 2015 - April 2019

Verizon
Director of Operations - Customer Business Intelligence
February 2012 - September 2015

Verizon Wireless
Director Operations
February 2010 - February 2012

Verizon
Various Positions
October 1994 - February 2012

Honors and Awards

Customer Experience Rock Star Award
Clarabridge
2013

Customer Experience Tech Innovator Award
Clarabridge
2015

CXC OPPIE Awards
Clarabridge
2015

Who's Who of Cutomr Experience
CXPA
2016