FAQs

Who can access CXPA.org?

CXPA has a culture of inclusivity and belonging, where everyone is welcomed in our community which is member-led and member-focused.  Our website access reflects these values, with some content available to all web visitors, some limited to those who have created a free account and are logged in, and some features and content limited to CXPA members who are logged in. Here are some of the more popular features and their access:

• CXPA Event Calendar
• Information about CXPA, CCXP, CX Day, CX Training, Awards, and CX partners
• View job postings
• Resources from Sponsors, including webinars (contact information may be requested or required) 

• Local CXPA Networks  (Web account is required to affiliate with a Network; CXPA membership unlocks additional benefits, such as discussion forum participation.)

• Upload Resume or Apply to Job Postings

• CXPA Member Directory and Mentor Match program
• CX Resource and Insight Exchange Video Series Libraries
• Write, post or upload content, including discussion forums.

What are the terms of use for the site?

• To ensure the best possible experience for all, we have established expectations and requirements for participation in line with our Core Values. By participating in the CXPA community, you agree that you will follow these expectations and requirements
• Your privacy is important to the Customer Experience Professionals Association. Our goal is to provide you with a personalized online experience that provides you with the information, resources, and services that are most relevant and helpful to you. Our Privacy Statement has been written to describe the conditions under which this Web site is being made available to you

Who should I contact if I have a question or need assistance with using this site?

• We're here to help.  Just contact us.

What if I'm let go from my job due to the pandemic?

• CXPA’s team is looking out for you during this challenging time. Learn more about our Emergency Fund and how CXPA can support you here.

What is the difference between an individual membership and a team membership?

An individual membership is for one person, whereas a team membership can include various numbers of employees and other benefits.

Learn more about:

• Individual membership 
• Team membership
• Sponsorship opportunities

Where can I check if my company already has a company membership?

You can view the list of corporate members and our list of sponsor members.

How do I access my previous membership?

Reach out to us including details on your previous membership and we will work to restore access to your previous account to ensure continuity of your records.

How do I access membership invoices?

Access Unpaid Invoices: Navigate to the "My Account" tab in the membership portal and you'll see an "Outstanding Balances" section showing unpaid invoices at the top of the section. Click "View" to download a copy of the invoice, or check the box and the "Pay" button to pay the invoice.

Access Paid Invoices/Receipts: Navigate to the "My Account" tab in the membership portal and scroll down to the "View Account History" section. Click the headline to expand the menu and view all paid invoices/receipts.

Online access to your membership records

You can manage your membership via this portal, which shows membership expiration date, how to renew or adjust membership renewal setting, make a payment, view receipts, update your credit card on file, submit or review CEU credits, and more.  Additional guidance is provided here, or you can contact CXPA staff for assistance.