Contact Us

The CXPA is supported by association staff provided by Jaffe Management.  The staff attends to the day-to-day operations of the CXPA, working with the Board, volunteers, members, and partners to deliver value to CXPA members and the CX community. Please use this page to connect with staff. As we work remotely in different locations, we are best reached by email. CXPA members and registered site users are also invited to schedule a virtual meeting with any of our staff.

General Inquiries:  Email Jennifer

Need to update your profile or renew your membership?

We've created a resource page to assist you: Manage My Profile

General Inquiries

CCXP Certification:  Email Rachel

Have a question related to the Certified Customer Experience (CCXP) certification?

We've created website pages to assist you: CCXP Certification Webpages

General Inquiries 


Our Staff

Greg Melia

Greg Melia, CAE

South Carolina, USA
CXPA CEO | Meet Greg

Gabe Smith Headshot

Gabe Smith, CCXP

Ohio, USA
Content Manager and Associate Director
Gabe@CXPAglobal.orgMeet Gabe

Adrienne Bryant Headshot

Adrienne Bryant, CAE

Florida, USA
Digital Experience,
CCXP Program Director | Meet Adrienne



CXPA Members and Registered Site Users 

Login and schedule a meeting with staff

Not a member? Learn about the benefits of membership.

 Need to create a site registration without joining?  Click here

Nicole DuMont headshot

Nicole DuMont

New York, USA
Volunteer & Workgroup Manager | Meet Nicole

Jennifer Baker Headshot

Jennifer Baker

Georgia, USA
Membership Engagement Manager| Meet Jennifer

Joy Wedge Headshot

Joy Wedge, MPS

Florida, USA
Marketing Manager | Meet Joy

Derik Iverson Headshot

Rachel Gates

Kentucky, USA
Program Associate | Meet Rachel

CXPA’s team is looking out for you during challenging times.

Learn more about our Emergency Fund and how CXPA can support you here.