Managing money is a serious affair for most organizations. In my environment it is said that money is “the nerve of war” ...

CXPA's Book of Knowledge Decodes the Alphabet Soup of CX KPIs Whether you are just beginning your career ...

As we welcome 2023, we wanted to share some more information about CXPA's strategic direction, and help you understand the ...

Earn the CCXP in 2023 Is earning the CCXP a focus in 2023? The Certified Customer Experience Professional (CCXP) ...