CCXP Certification

Learn more about the Certified Customer Experience Professional (CCXP) exam and certification.

About the CCXP Certification
The CCXP program provides a means for individuals to obtain professional recognition of their knowledge and experience within the customer experience discipline. Until the CXPA established this accreditation, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry. As a non-profit, independent association, the CXPA has established the CCXP as a recognized and admired professional credential.

Anyone with a bachelor’s degree and three years of full-time CX-specific work experience is eligible to take the exam. An alternate pathway to eligibility is a high school diploma (or equivalent) and five years of full-time CX-specific work experience.


The application fee and re-certification fee (due 2 years after you pass) is outlined here.

Quick Links

CX Competencies Tested
Submit an Application - *Exam fee must be paid in full before application will be reviewed for approval. 
Pay for CCXP Exam
Pay for CCXP Exam & CXPA Membership (pay during member signup process, includes discount on CCXP fee)
The Candidate Handbook
Authorized Training Providers
Test Site Locator
CCXP Directory

Maintaining your CCXP

Continuing Education Units
Maintenance Fee

More Information
Official CCXP Website