Learn more about the Certified Customer Experience Professional (CCXP) exam and certification.
About the CCXP Certification
The CCXP program provides a means for individuals to obtain professional recognition of their knowledge and experience within the customer experience discipline. Until the CXPA established this accreditation, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry. As a non-profit, independent association, the CXPA has established the CCXP as a recognized and admired professional credential.
Candidates should have a bachelor’s degree plus three years of direct, full-time CX experience, or five years of direct, full-time CX experience if you do not have a bachelor’s degree. Both members and non-members are eligible.
The CCXP certification costs $645. CXPA members receive a $150 discount on certification and pay only $495.
The application fee and re-certification fee (due 2 years after you pass) is outlined here.
CX Competencies Tested
Submit an Application - *Exam fee must be paid in full before application will be reviewed for approval.
Pay for CCXP Exam
Pay for CCXP Exam & CXPA Membership (pay during member signup process, includes discount on CCXP fee)
The Candidate Handbook
Authorized Training Providers
Test Site Locator
Maintaining Your CCXP
Continuing Education Units
Official CCXP Website