Thanks to all who attended our second meeting of 2022 on Wednesday, May 25th (8:00am).
If you missed the meeting, you can watch it on demand here on the Rochester Network website by clicking the link at the bottom of this post. Again, if you plan to stay connected to this group, I encourage you to take a few minutes to complete
the Rochester Network Planning Survey so your voice is heard. You can also let us know if you would like to volunteer in this survey too or email me directly!
At the May 25th meeting, we introduced our new co-Lead, Ali Petrillo (Customer Experience Manager at SPX Flow) and had a great discussion on the following CX questions:
1. What customer experience issue(s) at your company may be impacting employees (positively or negatively)?
2.What customer experience strategies might help your customers (and employees) deal with delays and shortages?
Additionally, we announced that
our monthly Network meeting schedule will be the last Wednesday of each month at 8:00am. Registration for all monthly meetings and events will take place on Eventbrite.com and you can always stay up-to-date and connected by visiting: www.cxpa.org/RochesterNetwork
If you would like to be added to our Network email list, please email Jason.Hammel@excellus.com and include your full name, email, title, employer, and why you want to be part of this network.
Thank you all!
Jason Hammel
CXPA Rochester, NY Network Lead
Jason.Hammel@excellus.com