Rochester, NY CXPA Network

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About Us

The Rochester CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next event and thank you for being a part of the Rochester CXPA Network!

Announcements List

CXPA Rochester Network - Starbucks Meetup (6/29)

By: Jason Hammel , 5 days ago

I hope everyone is enjoying the start of summer!

This month’s meeting is going to be a little different. I know networking was one of the things this group wants to do, and despite being a bit last-minute, I am hoping some of us can meet up this Wednesday, June 29^th at Starbucks in Webster at 8:00am. This will be an informal meet up to discuss CX, network, and get to know each other a little better.

Starbucks (Webster, NY) - outside patio

944 Hard Rd Suite A,
Webster, NY 14580 (See Google Maps)

Next month (July 27), we should be back on track and able to meet at Excellus BCBS (Court St.) – details to follow.

Hope to see some of you this Wednesday!
CXPA Rochester Network Meeting (May 25th)

By: Jason Hammel , one month ago

Thanks to all who attended our second meeting of 2022 on Wednesday, May 25th (8:00am).
If you missed the meeting, you can watch it on demand here on the Rochester Network website by clicking the link at the bottom of this post. Again, if you plan to stay connected to this group, I encourage you to take a few minutes to complete the Rochester Network Planning Survey so your voice is heard. You can also let us know if you would like to volunteer in this survey too or email me directly!

At the May 25th meeting, we introduced our new co-Lead, Ali Petrillo (Customer Experience Manager at SPX Flow) and had a great discussion on the following CX questions:

1. What customer experience issue(s) at your company may be impacting employees (positively or negatively)?
2.What customer experience strategies might help your customers (and employees) deal with delays and shortages?

Additionally, we announced that our monthly Network meeting schedule will be the last Wednesday of each month at 8:00am. Registration for all monthly meetings and events will take place on Eventbrite.com and you can always stay up-to-date and connected by visiting: www.cxpa.org/RochesterNetwork

If you would like to be added to our Network email list, please email Jason.Hammel@excellus.com and include your full name, email, title, employer, and why you want to be part of this network.

Thank you all!
Jason Hammel
CXPA Rochester, NY Network Lead
Jason.Hammel@excellus.com

Watch the May 25th Network meeting on-demand (watch now).
CXPA Rochester Network (April 27th Meeting)

By: Jason Hammel , 2 months ago
Thank you to all who attended our first meeting of 2022 and the first meeting in almost 2 years. CXPA Rochester is all about YOU and my goal is to help build a network that will add value to CX professionals in Rochester, NY.

If you missed the meeting, you can watch it on demand here on the Rochester Network website - click the link below. If you plan to stay connected to this group, I encourage you also to take the Rochester Network Planning Survey so your voice is heard during the planning process.

The next step in the process to rebuild this network will be:

Review Rochester Network Planning Survey results.

Next week, reach out to anyone that indicated they would like to volunteer. If you want to volunteer or would like more information about volunteering, pleas reply to this email. NOTE: CXPA membership is required.

Plan our next network meeting based on the preferences given in the Rochester Network Planning Survey – hopefully the early part of May.

Work with the volunteer committee to begin planning for the rest of 2022.

Continue to connect and listen to CX professionals to build a network that works for YOU!

In the spirit of educating and adding value to this CXPA Rochester Network, please take time to join Qualtrics’ X4 Experience Management Summit (free and on-demand online). I just watched the Keynote from Qualtrics CEO Zig Serafin, Making business more human and it was an AMAZING 17-minute experience!

If you would like to be added to our Network email list, please email Jason.Hammel@excellus.com and include your full name, email, title, employer, and why you want to be part of this network.

Thank you all!
Jason Hammel
CXPA Rochester, NY Network Lead
Jason.Hammel@excellus.com
Click here to watch the meeting (45-minutes)