B2B and B2B2C CX Discussion Community

 View Only

Welcome to the B2B and B2B2C CX interest community!  We are CXPA members with passion and experience in B2B and B2B2C CX.  If you share these interests, please login and "join community" to participate in conversations and be informed about future programs!

Latest Discussions List

  • Posted in: B2B

    Hi everyone, I'm new to this community, and wondered if anyone out there knows of any B2B CX benchmarking statistics/resources for the Professional Services industry (Accounting, Consulting, Tax, etc.)? ...

  • Posted in: B2B

    Hi Niyati, I'd like to add a longer view to the recommendations already provided for short term follow-up. Detractors might change their attitude about your brand based on conversation and remedies. ...

    2 people recommend this.
  • Posted in: B2B

    Hi Mallorie, I got many questions about this following our last B2B CX roundtable because Rob Markey clearly advocated for these follow-ups! Your most robust data will come from interviewers who understand ...

    1 person recommends this.
  • Posted in: B2B

    Hi @Martha Brooke, CCXP thanks for the great insight! I'm wondering if you can share any ideas on who should do these follow ups- i.e. is it CX/VoC folks, the sales/account managers, customer service, ...

  • Posted in: B2B

    Looking forward to it Aimee! ------------------------------ Brad Smith CCXP President / Founder Vector Business Navigation Irvine CA (408) 242-0570 bthurry@gmail.com ------------------------------

Latest Shared Files

Recent Blogs