CXPA Need to Know for the Week of April 22

By Joy Wedge posted 04-18-2024 11:09 AM

LinkedIn Live Replay: Strategies to Reduce CX Stagnation and Embrace Innovation
In a recent LinkedIn Live event hosted by CXPA, Ryan Driscoll of commonFont, a CX professional services firm that provides technical delivery capabilities and consultative advisory services, joined CXPA’s Gabe Smith, CCXP, for a conversation on how CX pros can reduce stagnation and drive focused innovation in their organizations.

Did you miss the LinkedIn Live?
See the replay here
See 5 key takeaways here
Need to Know

On the Move - Celebrating Your Career Success

Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form.

Here are some CX pros who were recently on the move:

First row, L-R

Tue Søttrup, CCXP, Chief Executive Officer, Smart Role
Victoria Stephens, Senior Director, Client & Payment Experience, Flywire
Mada AlAhmadi, Senior Consultant, PwC Middle East
Marisella Gonzalez, Director of Experience Management, Northern Trust
Lawrence Williams, CCXP, Director, Retail Strategy, Salesfloor

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CX Leaders Advance Registration Deadline

 CX Leaders Advance Registration Deadline is Friday, April 19th 
Still on the fence? At the heart of CX Leaders Advance lies the Learning Journeys, carefully curated tracks designed to cater to the diverse needs and interests of CX professionals. Each journey provides attendees with a deep dive into specific aspects of CX leadership, equipping them with the knowledge, skills, and strategies needed to navigate the CX landscape successfully. Take a closer look at the six Learning Journeys offered at CX Leaders Advance here.

Deadline  to register: Friday, April 19

CX Leaders Advance

Customer and Employee Celebration Spotlight: Passover

About the Passover Holiday

Passover, or Pesach (PEH-sach - pronounced PAY-sokh) in Hebrew, commemorates the slavery of the Israelites in Egypt and their ultimate exodus to freedom. This story of redemption from slavery is the “master-story” of the Jewish People – a story that has shaped Jewish consciousness and values. Pesach starts on the 15th day of the Hebrew month of Nisan which is considered the first month of the Hebrew year. The Hebrew calendar is adjusted to align with the solar calendar in such a way that 15 Nisan always coincides with Sunday, Tuesday, Thursday, or Saturday. The Hebrew day starts and ends at sunset, so the holiday starts at sunset the day before. This year the 15 of Nisan coincides with April 9. Passover Dates for 2024 are April 22 – 30.

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Upcoming Events

CXPA Indianapolis Networking Breakfast
April 23, 2024 
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The Experience Operating System with Diane Magers
April 25, 2024
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Boston CXPA Coffee Chat
April 25, 2024
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Selling Your CFO on the Benefits of Customer Experience
April 25, 2024
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CXPA CX Leaders Advance
April 30 to May 2, 2024
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The use of AI- enabled Containment Bots: A strategic primer for CX and Contact Center leaders 
May 9, 2024
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CX Transformation Summit & Awards
May 15, 2024 
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Observances and Recognitions

Earth Day 
April 22, 2024
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April 22. 2024
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Anzac Day 

April 25, 2024
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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


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