CXPA Need to Know for the Week of April 18th

By Joy Wedge posted 04-14-2022 02:14 PM

New! CXPA Topic Guide Building a Customer-Centric Culture

Building a customer-centric culture is a key success criterion in driving change across organizations. It is commonly said that "culture is what employees do at the workplace when nobody is watching." Employees, as the most important resource for organizations, have a major role in adopting and executing the various operations needed to build a customer- centric culture for the company. Read more here.

Building a Customer Centric Culture
Wondering Which Benefits You've Unlocked as a CXPA Member?
Are you wondering which benefits you’ve unlocked as a CXPA member--or considering becoming one? We’ve introduced a new page that contains a listing of member benefits.
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Coming This Week

Customer Experience Strategy (Align)

Tuesday, April 20, 2022, 5:00 PM IT

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Don't Miss This

LinkedIn Live with CXPA and Walker: Communication Strategies for CX Leaders

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Live with CXPA: Mystery Shopping in a Modern Customer Insights Program

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Upcoming In Person Events

CX Forums Atlanta Experience Summit
Tuesday, April 19, 2022, 9:00 AM to 05:00 PM 
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CX Forums Boston Experience Summit
Tuesday, May 10, 2022, 9:00 AM to 5:00 PM
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San Diego: Customer Service & Experience 2022
Thursday, May 26, 2022 to Friday, May 27, 2022
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CX Forums Chicago Experience Summit
Tuesday, Jun 7, 2022, 9:00 AM to 5:00 PM
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Monday, June 20, 2022 to Thursday, June 23, 2022
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