CXPA Need to Know for the Week of February 22nd

By Joy Wedge posted 02-18-2021 12:52 PM


CXPA 2021 Update: Goals to Advance CX

We are committed to achieving our objectives through engaging the full CXPA community in collaboration, learning, and networking.  To ensure that everyone can participate regardless of any governmental, workplace, personal health, or safety restrictions, CXPA will forgo in-person activities in 2021 and instead focus on online engagement.  Adopting a goal-focused, virtual engagement strategy allows us to involve the entire global CXPA community to achieve CXPA’s 2021 goals. 

Hear a special message from 2021 CXPA Chair Barbie Fink, CCXP that shares an update about CXPA's goals for this year. Watch Video Here.
Volunteer Opportunity: CCXP Application Reviewer  

Are you a CCXP who is interested in helping to assess the growing number of CCXP applications? Do you have 4-6 years experience in a Customer Experience Management role? We need your help! CXPA is seeking 10 volunteers to assist in reviewing applications from those seeking their CCXP.

We'll provide the training and support, and you'll provide your experience, knowledge, and passion for all things CX. 

Learn More Here


Now Open: CX Innovation Awards 
The annual CXPA Innovation Award is presented by CXPA to an organization that does not sell customer experience products/services and that has engaged in customer-focused innovation to solve customer challenges and enable organizational success. Nominations for this year's award are now open and closing on Friday, March 12th.

Nominations Are Open Here
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Are you passionate about CX in Higher Ed?

The CXPA launched a community initiative to develop a list of all institutions of higher learning that offer Customer Experience programs, courses, certificates, or degrees. The first phase in this project relies on the knowledge of the community, so please take a few minutes to complete a survey entry for each college, university or higher education institution that has a "Customer Experience" offering of which you are aware. 

Coming this Week

CXPA Québec - BlaBlaX
Tuesday, February 23, 2021, 5:00 PM to 7:00 PM ET 

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CXPA Boston: Let’s Chat About Racial Equity (and How CX Can Inspire Change)

Wednesday, February 24, 2021, 8:00 AM to 9:30 AM ET

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Italian Network: Customer Centricity Mindshift
Wednesday, February 24, 2021, 5:00 PM to 6:00 PM IT

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Upcoming Webinars

CXPA Webinar Presented by Verizon: A Matter of Trust - Building Consumer Confidence in Data Sharing

When: Tuesday, March 2, 2021, 2:00 PM - 3:00 PM ET

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Upcoming Events


When: Tuesday, March 11, 2021, 9:00 AM - 6:10 PM ET

CXPA members receive a 15% discount. Please use code: CXPA21

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Don't Miss This

Live with CXPA: Announcing Winners of our First Ever "Emerging Leader in CX Award"

View Recording

Live with CXPA: Real Talk with the C-Suite About CX

View Recording

Evolution of Customer Experience: Where do we go from here? Sponsored by Cisco

View Recording

Join the Conversation


Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


Employee survey vs Customer survey comparison for CX Learning

Driving and measuring internal customer service

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