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The Evolution of Customer Experience: Where Do We Go From Here? (Presented by Cisco) 

02-17-2021 04:07 PM

Every business wants to have great relationships with their customers, but not everyone achieves this goal – even if they claim to be customer-centric. According to Cisco’s global contact center survey, 53 percent of contact centers report into a CX executive, and yet 72 percent of contact center executives say that fragmented customer experiences are one of their top 5 business challenges.

Join Vinod Muthukrishnan, CX pioneer and Chief Growth Officer of Cisco Contact Center, along with Greg Melia, CAE, CEO of CXPA, for this fascinating conversation on where the evolution of customer experience is headed, what it takes to make CX a strategic priority, and the critical role the contact center plays in the customer journey to drive competitive differentiation and better business outcomes.

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