CXPA Need to Know for the Week of September 28th

By Joy Wedge posted 09-24-2020 01:37 PM

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Celebrate CX Day 2020

Did you miss the CXPA Livestream: CX Day Sneak Peek Conversation? A few of CXPA staff members discussed how our local networks are celebrating, and share some extra surprises along the way. Watch the Replay!

The 2020 CX Day Celebration will be held on Tuesday, October 6th. CXPA has planned virtual community conversations, a CXPA Live Impact Award winners reveal, virtual backgrounds to use on any virtual gathering and much more. Get all the details here.

Help Shape the Future of the CCXP Credential

Would you mind taking 20 - 30 minutes out of your busy day to give us feedback on our current Certified Customer Experience Professional (CCXP) Exam? The CCXP exam was established six years ago to assess the skills and competencies necessary to successfully perform as a CX professional. Today, we are conducting this survey to understand how the CX profession has evolved over these past six years and if there now exists a need to update the scope of knowledge addressed by the examination.

Please use the following link to take the survey: Job Analysis Survey

CX Webinar Review: Building a CX Business Case for Your CFO Sponsored by Inmoment

This webinar is helpful for any CX practitioner who’s struggled to demonstrate why CX is a necessary and profitable investment," says Taylor Barbieri. Learn why in her review of InMoment's webinar--"Building a CX Business Case for your CFO

Key Quote:

“Understanding our leaders’, stakeholders’, and budget holders’ mindset is critical to being able to prepare the right type of information. . . make sure that you seek out folks who can help you really wrap your mind around what that financial mindset maybe, because focusing on the points that you want to make is going to be your shortest way to failure and a big fat “no.”

Watch the video review here.
Watch the full webinar recording here

Upcoming Webinars

CX Webinar: 2020 Customer Journey Maturity Survey Results Sponsored by Usermind

When: Tuesday, September 29, 2020, 2:00 PM - 3:00 PM ET

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Member Roundtable: Influencing CX Adoption in B2B Companies

When: Friday, October 6, 2020, 8:00 AM - 9:00 AM CT
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Member Roundtable: Customer Service vs Customer Experience

When: Friday, October 6, 2020, 4:00 PM - 5:00 PM CT
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GDPR and The Impact on Customer Experience Sponsored by Verizon

When: Tuesday, October 13, 2020, 2:00 PM - 3:00 PM ET
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The Secret to CX Success: Four Tips for Inspiring Employee Engagement Sponsored by Concentrix

When: Thursday, October 15, 2020, 2:00 PM - 3:00 PM ET

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Designing the Customer Experience for Success Presented by Verint

When: Tuesday, October 20, 2020, 2:00 PM - 3:00 PM ET
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CX Realities: How Computacenter Brought Employees Along On Their CX Journey Sponsored by Confirmit

When: Thursday, October 22, 2020, 2:00 PM -3:00 PM ET
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Don't Miss This

Building a CX Business Case for Your CFO Sponsored by InMoment

View the Recording

Two Thumbs Up? The truth about Social Media Feedback Sponsored by Concentrix

View the Recording

Industry Events

CX Day 2020

When: Tuesday, October 6, 2020, All Day

Where: Online
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Customer Contact Week Europe 2020

When: Monday, October 26th - Thursday, November 5th 8:00 AM -5:30 PM (EET)

Where: Online

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well!

CX Training on CX Day - looking for subjects you want to see covered

Tools for Conducting Virtual Design Sprints

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