CX Toolbox

Building a CX Business Case for Your CFO (Webinar Presented by InMoment) 

08-25-2020 04:33 PM

Let’s be frank—establishing a customer experience (CX) program’s ROI is one of the challenges that practitioners, and the organizations they serve, face in the current experience landscape. Across all businesses, the entire C-Suite leadership team is looking to validate programs by asking one question: what is the financial impact of my CX investment?

Join Stacy Bolger, VP of Global Employee Experience, at InMoment as she answers that question, and learn more about:

  • Why it’s so important to understand your CFO’s mindset
  • How to prove that customer experience is business critical and not just “nice to have”
  • Why ROI is the only conversation that really matters to financial leaders
  • What strategies you can put in place to realize the full potential of your program

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