CXPA Need to Know for the Week of September 14th

By Joy Wedge posted 09-10-2020 04:36 PM


Celebrate CX Day 2020

CX Day is an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks. The 2020 CX Day Celebration will be held on Tuesday, October 6th. 

Want to know how you can get involved? CXPA has planned virtual community conversations, a LinkedIn Live Impact Award winners reveal, prepared virtual backgrounds to use on any virtual gathering and much more. Get all the details here

CX Day

Help Shape the Future of the CCXP Credential

Would you mind taking 20 - 30 minutes out of your busy day to give us feedback on our current Certified Customer Experience Professional (CCXP) Exam? The CCXP exam was established six years ago to assess the skills and competencies necessary to successfully perform as a CX professional. Today, we are conducting this survey to understand how the CX profession has evolved over these past six years and if there now exists a need to update the scope of knowledge addressed by the examination.

Please use the following link to take the survey: Job Analysis Survey

Job Analysis Survey

CXPA Topic Guide: Establishing CX Governance

We've partnered with CXPA members to curate some of our very best resources on the topics critical to your success. CXPA knows that it can be difficult to find quality, unbiased resources to drive your CX program forward. In "CXPA's Guide to Establishing CX Governance," Derek O'Grady, CCXP, shares some of his favorite resources to help you establish better organizational alignment. Check it out today here. 

Explore Volunteer Opportunities

CXPA accomplishes its work thanks to the time and talent contributed by CXPA Volunteers. You can explore a variety of CXPA volunteer opportunities available here.

Do you have an insight you would like to share? The CX community is very interested in thought leadership delivered through short-form video. We recently launched the Insight Exchange Video series and we welcome you to share your insight today. Click here for more details about this opportunity and apply today.

Coming This Week

Austin CXPA Network Virtual Coffee Chat

When: Tuesday, September 15, 2020, 8:00 AM to 9:00 AM CT

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Omaha Network: Team Building Workshop

When: Wednesday, September 16, 2020, 9:45 AM to 11:30 AM CT 

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Upcoming Webinars

CX Webinar: Two Thumbs Up? The Truth About Social Media Feedback Sponsored by Concentrix
When: Tuesday, September 15, 2020, 2:00 PM  - 3:00 PM ET 

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CX Webinar: Winning CX Strategies: Panel Chat with Erie Insurance & Pitney Bowes Sponsored by Confirmit
When: Thursday, September 17, 2020, 2:00 PM - 3:00 PM ET
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LinkedIn Live: CX Day 2020 Preview

When: Tuesday, September 22, 2020, 2:00 PM - 3:00 PM ET 

CX Webinar: 2020 Customer Journey Maturity Survey Results

When: Tuesday, September 29, 2020, 2:00 PM - 3:00 PM ET 

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Industry Events

Insights Association X Event

When: Wednesday, September 16, 2020 to Thursday, September 17, 2020 , 2pm to 6pm ET

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European Customer Centricity Awards

When: Monday, September 21, 2020, 8:00 AM to Tuesday, September 22, 2020, 10:00 PM (HU)

Where: Online

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Customer Contact Week Europe 2020

When: Monday, October 26th - Thursday, November 5th 8:00 AM -5:30 PM (EET)

Where: Online

More Information


Join the Conversation


Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 


Does anyone supply customer call recordings to your customers?

Tools for conducting virtual design sprints?

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