Blogs

We recently launched a new campaign to highlight customer experience as a strategy for resilience. While a complete customer experience transformation requires several years of ongoing commitment, we carved out building blocks that are intended to help you make better immediate decisions that balance short-term considerations with long-term resiliency and success.

We are coordinating with internationally recognized Customer Experience experts who have helped organizations from around the world achieve successful customer experience transformations to create actionable guidance. Learn more and see how you can receive notifications when each building block is released here.

Have you spent time on our new site? If you're a CXPA member, please sign in to see new member benefits. For those looking to become more involved in a local network or virtually engage with other CX professionals in a similar niche—such as non-profit or B2B—the “Get Involved” page offers ample opportunities to connect. After joining a community, users can post community-specific discussion topics and learn about upcoming events. CXPA members can also post CX resources to the community library. The enhanced site also offers new ways for CXPA members to volunteer, whether to earn credits toward CCXP renewal or simply to contribute thought leadership. Members can search for opportunities that suit their interests, skills, and experiences, and apply for open opportunities that match their qualifications. Read more and check out a site tutorial video here. 

Boston Network: Coffee Hour - Adapting your VOC Program in Dynamic Times

When: Wednesday, May 20, 2020, 8:00 AM - 9:30 AM

Where: Online

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Washington DC Network: VOC Best Practices in Crisis Times and After

Wednesday, May 20, 2020, 3:00 PM - 4:00 PM

Where: Online

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Baltimore/Chesapeake Network: COVID-19 and its Impact on Customer and Employee Experience

When: Thursday, May 21, 2020, 6:00 PM - 7:00 PM
Where: Online

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Atlanta Network: A Consumer-Focused Healthcare Panel Discussion

When: Thursday, May 21, 2020, 12:00 PM - 1:30 PM

Where: Online

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CX Webinar: Ask the Experts: Crisis Communications – Lessons Learned So Far Sponsored by Quadient

When: Tuesday, May 19, 2020, 11:00 AM - 12:00 PM ET
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CX Webinar: Say Goodbye to Boring and Ineffective Surveys - WOW CX Management Hacks for the New Decade Sponsored by OPINATOR

When: Thursday, June 11, 2020, 11:00 AM - 12:00 PM ET

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CX Webinar: The Future of Feedback: Adapting Customer Listening for Our Changing World
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CX Webinar: 3 Reasons CX Programs Fail to Deliver Measurable Results
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