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It’s a fact: today’s customers have started pushing back against long form surveys. Between survey fatigue and the continuous increase in digital transactions, it is becoming more and more apparent that the brands who embrace the future of feedback and go beyond traditional listening methods will rule the day. But what does that mean for your listening program? Join InMoment XI Strategist Jim Katzman and InMoment Senior Director of Global Strategic Insights Radi Hindawi as they discuss how you can create a listening program that: