Our Most Viewed Posts of 2020

By Gabe Smith,CCXP posted 12-29-2020 04:22 PM


As we all prepare to say farewell to a year like no other, CXPA offers a look at the top 5 posts that you were reading in 2020: from a husband-and-wife CCXP duo, to a community moving forward together in the midst of a pandemic, and to reasons why an investment in yourself is never a bad decision--each of these stories summarized the hope and resilience of CX professionals in the face of any obstacle.

In It Together: CX Pros Face COVID-19 Head On

In this piece, CXPA members discuss their immediate response efforts to the COVID-19 pandemic.

The New CXPA.Org Offers Enhanced Opportunities to Connect, Learn, & Advance Your Career

This article offers an overview of the features and benefits of the new CXPA.org.

'Til CX Do Us Part: CCXPs Milda and Zayne Nair Vow to Improve CX

One of the world's first set of married CCXPs, Milda and Zayne Nair, share how CX brought them together.

Key Factors for Evaluating Certification: 3 Reasons CCXP is Different From the Rest

What makes CCXP different from other certificates and certifications? J.C. Paradise, CCXP, explains.

The Power of Community: Leaning on One Another in Uncertain Times

There's enormous strength in the CX community to support one another--hear how CXPA is here to help.