Rochester, NY CXPA Network

CXPA Rochester Network January Event: Generative AI: Helping Humans Understand Humans

Date: Wednesday, January 31st (12noon - 1pm EST)

Event Description:

Many organizations are focused on building human understanding into artificial intelligence (AI). What if we flipped that focus and leverage AI for a more noble purpose - to help humans understand humans?

During this session, we will explore:

• What AI is (and what it isn't)
• How AI is being leveraged to listen at scale and improve human understanding
• A few case studies of how healthcare companies are leveraging AI to unlock a goldmine of insights that have historically been locked up in their contact center

AI is shaping the next era of customer listening, helping CX leaders keep their finger on the pulse of customer needs. Join us to learn more.

About the speaker:

Leslie Pagel is the Chief Evangelist of Authenticx – an AI company dedicated to improving the way healthcare companies engage with patients. In this role, she creates awareness, across the healthcare industry, of more efficient and effective ways for healthcare organizations to leverage the authentic patient voice to achieve the desired health and business outcomes. With over two decades of working with customer and patient experience teams, Leslie helps clients actualize the voice of the patient to show how these voices prompt meaningful action.

Watch event on demand:

https://us02web.zoom.us/rec/share/V3dSR4d8q2TPK8BvhuV-xfJRaZa2NqgZm6tfYffIUT0CnvL9JcaIqQdfIQSPyOdj.Wz6l3YD6Xp4Qw80f?startTime=1706719447000

Video Passcode: T2fG6XL&

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