CXPA Rochester Network October Event : Building Bridges, Breaking Silos: CX Governance in Complex Organizations w/ Eric Karofsky Date : Wednesday, October 30th (12:00PM - 1:00PM EST) Event Description: Effective Customer Experience (CX) demands cross-departmental synergy...
CXPA Rochester Network June Event : 10 Keys to CX Success: 20 Years of CX Design w/ Valerie Peck Date : Thursday, June 27th (12:00PM - 1:00PM EST) Event Description: As a practitioner of all of the “X’s” for over 20 years at all 3 of the viewpoints (Corporate/Consulting...
CXPA Rochester Network March Event : The Experience Operating System w/ Diane Magers Date : Thursday, April 25th (12:00PM - 1:00PM EST) Event Description: Challenged by lack of adoption of experience approaches? Struggling with how to gain traction and demonstrate business...
CXPA Rochester Network Event : CX Change Manager w/ Tamara Rolman Date : Thursday, March 21st (9am - 10am EST) Event Description: It's been said, “To win on the outside, it means you have to start on the inside of the organization.” This event is all about why integrating...
Event Description : In this session, Mark Ratekin , CCXP, Head of Global CX Consulting at Forsta, will provide a brief history of CX measurements, with an emphasis on the metrics that have been routinely used in CX programs. Mark will then facilitate a dialogue on the considerations that...
Whether you're a CX practitioner, Team Lead, Supervisor or Manager, we can all benefit from good coaching. This month, Michele Gennarino , Director of CX at Greenlight Networks , will share her insights and experience into performance coaching that will benefit you no matter what side of...
Presentation title : The Journey Mapping Five Question Framework: Using Journey Mapping to Drive Customer-Focused Change Presentation Summary : In this presentation, Jim Tincher, Journey Mapper-in-Chief and author, walks us through an interactive presentation highlighting key insights from...
The Scotland CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next...
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