Submissions Open: CXPA Seeks CX Case Studies for 2024 CX Impact Awards. Deadline July 29. Learn more
Doug Woodard was new to his company when he had to terminate a long tenured employee. Doug faced a lot of fear in letting her go and facing the team. While wanting to take ownership of the decision Doug was not able to be transparent with the details. Listen to Doug’s story of how he was...
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