Doug Woodard was new to his company when he had to terminate a long tenured employee. Doug faced a lot of fear in letting her go and facing the team. While wanting to take ownership of the decision Doug was not able to be transparent with the details. Listen to Doug’s story of how he was...
2016 Insight Exchange Resources CX professionals from all over the world are converged on Atlanta for the annual US Insight Exchange May 3-4, 2016. This was a phenomenal event. There were more sessions, more speakers, more best practices and more fun ways to connect with your CX peers than...