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Blog Entry
What the CEO Really Wants to Know About Your CX Plans

There may be no other step in the CX journey that causes more angst among CX champions than having “the talk.” You know, the one where you go to your CEO and tell them about this great idea you have that’ll solve everything if you can just have a little seed money and a couple of co-conspirators...

Patrick Dawson's profile image

Blog Entry
The Latest 10-Minute Takeaways - The New CXPA Multimedia Feature

Please take a moment (just a few minutes, in fact) to check out the latest 10-Minute Takeaways , the exclusive new member-driven video feature recently introduced where a CX nugget of wisdom or best-practice is encapsulated and presented within 10-minutes or less. Naturally, fyou can reach out...

Karl Sharicz,CCXP's profile image