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The short answer:

Stacy Sherman is an award-winning certified customer experience (CX) keynote speaker, author, podcaster, Forbes writer, and founder of DoingCXRight®—a Heart & Scienceframework that accelerates customer loyalty, referrals, and revenue through empowered employees.

What differentiates Stacy from others is that she brings real-life examples and customer experience and service best practices from being in the trenches not just purely academic viewpoints. She is walking the CX talk every day!

Read the longer bio here.

Proudest role & achievement = being Mom!

•Co-Author two International CX books

.Top 25 Global Gurus 2021 and 2023

•Top 50 Customer Experience Influencers
•Top 150 CX Influencers Globally
•North America Customer Centricity 2020 Awards Judges
CXPA Impact Award Finalist
CX Leader of The Year Finalist 2019, 2020, 2021
•Founding CX Board Member + Advisor at Rutgers, George Washington & Seton Hall University
•Host "Women Leaders Making A Difference" LinkedIn community.



  • Technology

Global Region

  • United States