Customer Retention (CX) focused on building high performing teams to create world-class experiences that increase brand loyalty and drive business growth.
Customer first champion combining customer insights and innovative ideation to produce product improvement strategies for startups and small businesses in Digital Media, Tech, Consumer Product Goods, Marketing, as well as Health & Wellness. Results focused with ability to pivot quickly, developing operational excellence, streamlining customer journeys and community connection, driving increased brand loyalty and revenue. Passionate leader and coach, prioritizing mission focused strategy development and driving execution with teams to achieve overall company goals.
Entrepreneurial | Team Leadership | Operational Strategy | VoC & Customer Advocacy | Exceptional Communication | Data & Analytic Reporting | Organizational Effectiveness | Technical Understanding | Mentoring & Coaching | Customer Loyalty & Retention | NPS Program Development | Customer Experience Journey Mapping | Strategic Planning | Project & Program Management | KPI Development and Reporting | Customer Analysis | Copywriting