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I specialize in helping companies to turn customer centric strategies and goals into practical actions and continuous improvement. My professional competence consists of global corporate experience from various entities at Nokia, leadership positions at FINTRA ( Finnish Institute for International Trade), as well as extensive free-lance writing of study books, handbooks and learning materials. I have a strong mindset for customer focus and I use my leadership and Quality function experience to enhance operational excellence. Areas I specialize in: - Customer Centricity - Customer Experience - Net Promoter Score (NPS) - Customer Insights - Communications - Quality Management - Change Management - Strategy Development