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Meet the CXPA Team
Meet the CXPA Leadership Team
Hall of Fame
Past Conference Material
About the CCXP
Apply For The CCXP
List of Contributions
Colin has been recognized by LinkedIn as one of the world's top 150 business influencers and voted one of the 'top 50 Marketing Thought Leaders Over 50'. Colin has written
six bestselling books
on Customer Experience and is a commentator on CNN, BBC TV, NPR, LBC and is co-host of the
podcast 'The Intuitive Customer'
. Colin is a renowned
speaker and has one of the
blogs on Customer Experience.
Colin's background is in operational line management. He has held many senior exec positions in corporate life.
In his last senior role
3,500 people in call
in 2002. Beyond Philosophy was the first operational focused consultancy, training and research companies
the world. They focus on
move their Customer Experience to the next level.
Under Colin's leadership Beyond Philosophy have helped many of the world's most prestigious organizations improve their Customer Experience including American Express, FedEx, and Caterpillar. One client, Maersk Line, the world’s largest container shipping company, improved their net promoter score by 40 points in 30 months, which gave a 10% rise in shipping volumes using Beyond Philosophy’s methodology.
Colin is married to Lorraine and has 3 children. He now lives in Sarasota, Fl. USA. He is a keen fisherman and loves soccer. Colin is a passionate Luton Town FC supporter.
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