Claire’s mission is to the Inspire Global businesses to thrive by delivering exceptional customer experiences in bring more care into their businesses through a Caring Service Culture.
Being listed No 5 in the Top 30 Global Customer Service Gurus, she is a CX Speaker, CX Adviser and trainer; she brings a more caring energy into your businesses, specialising in Customer Experience and Rapport building. Guiding individuals and corporates and empowering them to make the necessary changes in order to be successful, implementing a Customer Experience Strategic plan through her Caring Service Culture programme to help lift service standards and increase profitability.
Originally from France, Claire has lived in Jersey, Channel Islands, since 2000, she capitalised on the experience gained in my hospitality career and set up my own business, in 2009, The Busy Queen Bee, www.busyqueenbee.com.
The Queen Bee is at the centre of her community without her the hive wouldn’t exist and what I bring to business is refocusing on what make a business exists, the internal and external customers. But being Customer Centric is just not enough nowadays and leaders must develop a real ‘Caring Service Culture.’ She helps Business leaders/Manager/Owners bring a more caring energy into their businesses, they will bring more care, compassionate, better communication, supporting and engaging with their employees. She also helps them create workplaces where employees feel enthused and customers feel good and want to stay longer. They will be nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level, ultimately building a sustainable ‘Caring Service Culture.’
Claire is the Author of two books; Thrive with the Hive published in 2016 and recently launched in 2018 Thriving by Caring, with its Audible version and its French version Prospérer en étant attentionné.
Claire has now launched a Mystery Shopping and Customer Experience Franchise opportunity, giving aspiring entrepreneurs the tools and support to become Customer Experience Experts. So together we can inspire businesses globally to be thrive by putting their customers and employees in the middle of everything they do, ultimately helping their communities to buzz by delivering exceptional customer experience.
We are entering a new era, it is the time to start evolving into the next phase where a deeper more authentic connection occurs, where businesses are becoming accountable for their people and their environment. Nurturing a truly caring service culture isn’t easy but it is the only way to have a thriving business, with happy employees, happy customers and happy bottom lines.
There are many facets involved in running a thriving business; but the most important one for all of us to grasp is the concept of putting the customers and the employees at the heart of everything we do, and being totally Employee and Customer Centric. This is why Claire has developed her new Customer Experience programme ‘Caring Service Culture Leadership programme’: creating harmonious environments, engaged employees and loyal customers, ultimately building a sustainable ‘Caring Service Culture.’