Profile

Founder,
CXpert

Contact Details

CXpert
South Melbourne, VIC

Bio

In over 20 years of working directly with customers in the Telecommunications and IT industries and with the knowledge gleaned from a Bachelor of Business and an MBA I have come to the conclusion that there is one long term strategy that will consistently deliver sustainable, profitable growth: customer centricity. In today's hyperconnected world, customers can easily reference one another, can access more research than ever before and have a wealth of options available to them. Companies that do not truly care for their customers will not survive. I work with clients to help them grow by placing customers at the centre of everything they do. I design, implement, and operationalise customer experience solutions that drive positive business outcomes such as more engaged staff, better customer relationships, and higher profits. "The only sustainable competitive advantage a company can have is derived from the provision of an exceptional customer experience." cxpert.com.au Core skills: customer experience consulting, management consulting, implementation of strategy, customer acquisition, customer retention, customer loyalty, employee engagement.

Industry

  • Business Services

Job History

CXpert
Principal
February 2014 - present

Centricity (GSN)
Senior Consultant
February 2013 - February 2014

AAPT
Wholesale Account Director
September 2011 - June 2012

OneAccess Networks
Sales Manager - Australia / NZ
July 2008 - January 2009

Nortel
Account Manager
April 2004 - July 2008

Convergency Group
Team Leader - Voice Solutions
January 2002 - January 2003

Commander
Rental Manager
January 1998 - January 2001

Telstra
Regional Marketing Manager
January 1993 - January 1998