In over 20 years of working directly with customers in the Telecommunications and IT industries and with the knowledge gleaned from a Bachelor of Business and an MBA I have come to the conclusion that there is one long term strategy that will consistently deliver sustainable, profitable growth: customer centricity.
In today's hyperconnected world, customers can easily reference one another, can access more research than ever before and have a wealth of options available to them. Companies that do not truly care for their customers will not survive.
I work with clients to help them grow by placing customers at the centre of everything they do. I design, implement, and operationalise customer experience solutions that drive positive business outcomes such as more engaged staff, better customer relationships, and higher profits.
"The only sustainable competitive advantage a company can have is derived from the provision of an exceptional customer experience."
Core skills: customer experience consulting, management consulting, implementation of strategy, customer acquisition, customer retention, customer loyalty, employee engagement.