I run the VoC Program for Unbounce, a conversion intelligence marketing software company located in Vancouver, BC Canada.
I started my career in customer support but quickly discovered the larger impact I could have for both our customers and our company in a more CX focused role. Since my time as a Customer Feedback Strategist I've revamped our NPS program, delivered many actionable insights and consistently champion a customer-centric culture.
I'm super excited to be a part of this community and to learn from the best!