Born and raised in Colombia and have been for the past 12 years in the United Arab Emirates.
12 years of experience in Customer Experience and Training in Luxury Customer Service, Selling, and personal image and etiquette for Luxury organizations in Hospitality, Retail and Corporate. Wide experience in designing customer journeys filled with meaningful touchpoints both for the employee and the customer. Several years working on the ground in luxury international hotel chains and luxury retail brands implementing clienteling strategies and turning customers into ambassadors one client at a time.
Trained over 1000 people with over 2500 hours spread over the last 6 years.
Founder of an Ultra Luxury Customer Experience firm guiding brands in the creation of transformative and meaningul experiences.