Improve your Key Metrics in Customer Experience, CSAT and NPS through defined and measurable improvements in your Agent’s Experience.
I am a Contact Center specialist who enables the creation of truly differentiated Customer Experiences. I do this through a rigorous focus on measureable business outcomes that will deliver optimal results for your Contact Center. Also, I leverage a very unique, industry-leading, metric of the Agent Experience Score (AXS). Until now few had figured out why the billions of dollars invested in improving Cx only yielded a flat CSAT improvement curve over the last 20 years. The casual issue has now been identified and visionary clients of mine are able to develop and deliver differentiated Customer Experience in ways that produce defined and measurable return-on-investment through real business results.
If you are ready to deliver differentiated, and valued, Customer Experience to your customers I am actively seeking new clients and ready to lend all my expertise to helping you define, measure and deliver the business outcomes you require for success.
Let’s connect if you are open to new innovation and ideas. I’ll share with you the specifics of how I propose we work together, in your context, and you will be fully equipped to decide what next steps are most helpful to you.
☎ Business: 312.761.3888
MY AREAS OF EXPERTISE:
Contact Center Operational Efficiencies | Voice of the Customer Programs | Customer Satisfaction (CSAT) | Net-Promoter Score | Customer Feedback | Customer Survey | Customer Experience | Agent Engagement | Agent Experience | Genesys I PureConnect | PureCloud | Five9 | Microsoft Skype for Business | Microsoft Teams | AudioCodes | Nice inContact | Customer Engagement |Customer Experience | Contact Center | Omnichannel Contact Center | Cloud Contact Center | Workforce Management | Workforce Optimization | IVR | Chatbots | Artificial Intelligence | Self-Service