Ankesh is a seasoned CX practitioner with a passion towards creating memorable customer experiences via consumer understanding, digital transformation and organization alignment.
He has a rich experience of 18-years successfully managing CX advisory, CRM, E-comm and Insights engagements across the Middle East and Indian sub-continent. Currently with Kantar as a CX leader deploying/ activating large-scale CX programs. Prior to this, he has worked with Al-Futtaim, a large diversified business group, setting up their VoC program, and with Capillary Technologies, an agile software startup, deploying CRM and E-Comm solutions for enterprise clients.