Profile

Contact Details

Kansas City, MO

Bio

As the Director of Customer Experience at NASB, I play a key role in developing infrastructure and programs to measures, track, monitor and positively influence the customer experience, ultimately working to achieve our vision of becoming the most customer focused banking and mortgage lending company.

I produce timely, actionable insights which identify and quantify opportunities to improve the overall customer experience. Changing culture, embedding change, and making improvements along the way are main keys to success. It's imperative using the voice of the customer in all business decisions in order to create strong customer loyalty.

Industry

  • Banking