Contact Details


I lead customer experience transformation and service at the American Medical Association (AMA).  My teams are powerful physician allies in patient care who help bring AMA’s brand to life by making it easy to do business across our enterprise.

I’m passionate about identifying and solving obstacles to a seamless experience and work collaboratively to align AMA commerce, products, service, marketing, and communication with customer needs.

Reach me on LinkedIn or at

CX Strategy & Execution, CX Measurement, CX Journey Mapping, Change Leadership, Service Process Reengineering, Employee Engagement & Development


  • Healthcare Related