I’m a creative problem solver who uses human-centered design practices to design impactful, innovative customer experiences. I embrace the unfamiliar. I work across functions to influence change and inspire action. I’m a catalyst for bringing people together to drive consistent end-to-end experiences. I thrive on building strong relationships and collaboratively working toward common goals.
I work closely with leaders and teams, helping them define and articulate vision and strategy, to reimagine experiences and rethink possibilities. I have experience conducting qualitative and quantitative user research. I specialize in analyzing insights and data, seeing patterns and distilling into digestible, actionable content that tells a story. I’m about taking action.
I’m a passionate user advocate. And a big believer in community. I help others learn how to take a human-centric approach to problem solving. I teach design thinking classes, consult, and design and facilitate design thinking workshops. I lead UX/CX communities of practice, engaging teams across the company to share best practices and expertise.
Most recently my customer experience work has focused on improving brand loyalty and better delivering our brand promise. From observational research on the “out of box” hardware experience to analyzing data and insights that tell us customer journey moments that matter most to their wallet decisions.
I’ve been at the forefront of defining vision and strategy for Cisco’s Intranet as it evolved into an integrated experience that changed the way employees work. My extensive knowledge of employee user behavior has translated into epic user stories, employee top journeys and tasks and content/navigational strategies. In 2013, I published the Cisco Collaboration Workplace Study, a study on the human behavior of collaboration, and its effects on employee productivity, workplace efficiency and business results.
I enjoy leading teams, mentoring and coaching.