Profile

Customer Experience Director,
HCL America Inc.

Contact Details

Bio

As a believer that everyone deserves to have a great experience with those whom they do business, I am passionate about helping clients provide their customers and employees with a great experience. I am a customer experience professional whose focus is on strategy, measurement activities, and identification of actions which improve the customer experience. 

With over 15 years of customer experience, and consumer and customer insights, I have provided strategic insight and project management for some of the top global consumer and business brands on both the client and supplier side in the CPG, financial services, healthcare, and technology industries.

Industry

  • Technology

Job History

HCL Tech
CX/Design Director, Experience Design
Atlanta, GA, United States
July 2019 - present

Strong-Bridge Consulting (acquired by HCL in July 2019)
Customer Experience Director
Atlanta, GA, United States
November 2017 - July 2019

Equifax, Inc.
Sr., Director; Strategic Marketing; Customer Experience Measurement Lead
Atlanta, GA, United States
December 2013 - October 2017

Kantar TNS
Director, Innovation Ideation Facilitator
Atlanta, GA, United States
December 2010 - December 2013

Georgia- Pacific
Consumer Insights Manager - Bath Tissue Category
Atlanta
November 2005 - December 2010

Pepsi-Cola
Associate Market Research Manager
Purchase
September 2004 - October 2005

Kraft Foods - Nabisco
Associate Manager, Cracker Category
East Hanover
August 2002 - September 2004

Designation

  • CCXP