As a believer that everyone deserves to have a great experience with those whom they do business, I am passionate about helping clients provide their customers and employees with a great experience. I am a customer experience professional whose focus is on strategy, measurement activities, and identification of actions which improve the customer experience.
With over 15 years of customer experience, and consumer and customer insights, I have provided strategic insight and project management for some of the top global consumer and business brands on both the client and supplier side in the CPG, financial services, healthcare, and technology industries.