A passionate professional with over 20 years experience in consulting, product management, and program management in Healthcare, Entertainment, Oil and Gas and Business Process domains. With a blend of CX expertise (CCXP from CXPA, NPS certified & Advanced Design Thinking from IDEO U, Qualtrics CX-Expert), Consulting and Product Management, I have designed, prototyped and successfully implemented CX solutions for fortune 500 clients.