I love solving thorny business problems, so CX is a natural fit.
I am a CCXP customer experience (CX) executive with success leading CX efforts across an enterprise to improve a company’s competitive advantage, brand strength, revenue, profitability, and culture. I have worked in both small start-ups and large established organizations with the goal of driving change and transformation in business operations in both B2C and B2B environments. I am a customer advocate focused first and foremost on delivering excellence to consumers.
When not channeling my endurance to drive CX adoption, I'm channeling it in the form of running--serving as a certified ultramarathon running coach.