Profile

Head of Customer Experience & Insights,
Strategic Education
CXPA BOARD OF DIRECTORS

Contact Details

Strategic Education
Reston, VA

Bio

Amy is a two-time customer experience officer with a focus on transformational customer-driven growth, creating high performing and empowered teams, and driving operational effectiveness and enablement.

As the Head of CX & Insights at Strategic Education, Amy leads 
key initiatives and capabilities that accelerate customer success, and serves as a champion and advocate for customers at every step of their journey. Passionate about bridging the brand promise/customer experience gap to improve organizational impact, revenue, and profitability.

A thought leader in CX, Amy serves on the Board of Directors of the Customer Experience Professionals Association to advance and accelerate the CX profession.

Industry

  • Media and Entertainment

Job History

Gannett - USA TODAY NETWORK
Head of Customer Experience & Data Science
January 2014 - January 2019

Designation

  • CCXP