A result oriented dynamic professional with over 15 years of diverse experience in Client Management, Product Management, ProjectManagement, Partner/Vendor Management, Voice Over IP, Presales/Post Sales, Technical Sales Support and Services Sales, Solution Design & Delivery management, Contact Center Specialist, SaaS with Cloud expertise in the field of Telecom, Hospitality, Contact Center and Information Technology industry
Extensive knowledge in mapping business requirements, designing customized solutions, up to date with Industry best practices on new technologies, ability to analyze business practices and define optimal procedures.
- Customer Relationship Management and Contract Negotiations.
- CX mapping, engagement and journey.
- Domestic and International Business Strategies.
- New business development and major market expansion.
- Market research and innovative product analysis for emerging markets.
- Entrepreneurial drive with business-management skills to drive gains in revenue, market share and profit performance.
- Cultivating excellent relationships with direct clients, Partners, Resellers and Vendors.
- Proven ability in driving growth, building strong pipeline, generating revenues and enhancing value in domestic & international markets.
- Channel & Distribution Management.
- Strategic Planning and Operations Management
- Cloud Management, Software as a Service offering