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A versatile business professional with over 20+ years of experience in Problem Solving & Critical thinking, Customer Experience (CX), Customer Success, Strategic Leadership, Product Solutions & Marketing, Market Research, Pre-Sales Life cycle, Technology & IT Engineering, Architecture/Design/Development of scalable products, Revenue Growth, Public Speaking, Networking, & People Management.


● Proven expertise in scaling distribution and enhancing customer services across diverse industries like Fintech, Payments, Telecom, Network & IT/ITeS, Customer Experience, Unified communications, Collaboration, Contact Center, Hospitality and many others.
● Strong business acumen to drive market advantage through analysis, innovation, sustainable review, and leveraging data analytics for tailored solutions.
● Successful track record in delivering solutions with top companies like Cisco, Avaya, Microsoft, Wipro, IBM, NTT, HCL, GBM, Infosys, covering various geographical regions.
● Recognized with the Top Leader Award for increasing market share, expanding customer base, optimizing channel management, and improving customer satisfaction.
● Holds respected certifications in Project Management, Customer Experience, Continuous Product Design, Enterprise Design Thinking, Agile, Scrum leadership & many more.
● Skilled in planning and implementing integration strategies for new and existing products, as well as Go-to-Market (GTM) initiatives and identifying cross-sell opportunities.
● Proficient in Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure & SQL Server, Artificial Intelligence, Natural Language Processing, JIRA, Freshdesk, Postman, RESTFul APIs, Python, Process Automation, Grafana, Product development, CI/CD, Docker & more.


● Creative and innovative thinker who designs and implements processes for team success
● Decisive leader aligning mission-critical competencies to achieve business goals
● Product Manager - from conceptualization to delivery of products
● B2B, B2C, and Customer Experience (CX) Initiatives
● Domestic and International Biz Strategies including Market research for new, emerging and major market expansions
● Channel / Distribution management (Alliances & Partnerships)
● Cloud management and Software as a Service (SaaS) offerings

✎ About Me

I am a multi-faceted professional who can strategize, improvise, and enhance effectiveness in all customer solutions, engineering, operations, strategy and customer experience domains.

📧 Do reach me out at: +91 9841043043


  • Software

Global Region

  • Asia