Customer-centric leader with more than 15 years of experience committed to optimising customer retention & value through in-depth understanding of customer experiences.
Engaging presenter & confident communicator with front-line colleagues & board level alike.
Strategic change driver equipped with impressive history of success enhancing customer experience for billion-pound B2B retail organisation.
* Co-author of #1 Amazon Best Seller 'Customer Experience'
* UK CX Awards Judge 2019
* UK CX Awards Finalist 2017
* Increased NPS by >10pts in year one of programme
* 3 years in a row Confirmit ACE award winner
Also a TrustPilot partner organisation.
Other achievements include becoming a mum, trekking to Everest Base Camp & captaining a successful ladies rugby team for 3 years.