CXPA Book of Knowledge

Contact Details

Leduc, AB


Proactive and results-driven Customer Experience Leader with over fifteen years of expertise in shaping customer experience strategies and leadership development. Currently leading a Change and Learning team dedicated to creating differentiated learning experiences that catalyze growth by seamlessly aligning with overarching strategies and embedding robust sustainment approaches. Skilled in harnessing insights from client sentiments to refine advisor behaviours, significantly amplifying customer experience and organizational growth.


  • Travel and Hospitality

Global Region

  • Canada