Profile

CCXP
CXPA Book of Knowledge

Contact Details

Raleigh, NC

Bio

An experienced professional with a diverse background in customer experience management, solution sales, operational consulting, process redesign, innovation, and strategic business development. Skilled in enterprise software sales and client advocacy, with a track record of consistently exceeding targets by delivering tailored solutions to Fortune 200 and Global 500 firms across various industries, including telecom, retail, CPG, high tech, and financial services.

Expertise in providing high-value business advisory consulting, combined with process design, change management, project facilitation, business intelligence, big data, data warehousing, and data integration. More recent experience includes voice of the customer, enterprise social media, and online community platform solutions.

Proficient in employing consulting and solution architecture techniques throughout the sales process, including envisioning, pain identification, stakeholder engagement, and buy-in. This approach has driven long-term customer value and retention, resulting in over $200 million in personal revenue contributions.

Adept at recognizing intangible assets based on customer needs and aligning them with value offerings to foster positive company experiences. This commitment to customer satisfaction leads to lifelong loyalty and increased profitability.

Specialties: Solution envisioning, interactive workshop sessions with clients, value visualization, process mapping, research, and executive commitment. Dedicated to helping companies improve their relationships with customers and achieve lasting success.

Industry

  • Technology