I am a passionate customer experience leader with over 10 years experience:
---Managing people and enterprise customers
---Driving satisfaction from products and services
---Generating loyalty and renewal rates
I thrive in an environment where I am that catalyst for change which increases business performance, customer loyalty and workforce success through CX, customer advocacy and NPS improvements.
Over the years I have designed and deployed successful proactive programs, engagement initiatives and improvement projects by using Voice of the Customer and Voice of the Employee data to target these improvements.
My drive for excellence led me to the powerful Net Promoter System as a tool to transform organization mindsets into customer-centric behaviors and link financial performance to loyalty.
NPS Certified Associate, PMP, Six Sigma Yellow Belt