Profile

Customer Experience Program Manager,
PTC

Contact Details

PTC
Wayland, MA

Bio

Experienced, hands-on program/project management professional with unique supporting background in customer experience, technical customer support, product management, online marketing, and web content development. Proven track record of analyzing customer needs to create valuable product and service enhancements, and position them in the market to increase customer retention rates and drive incremental revenue. Effective, polished written and verbal communicator with proven ability to liaison between customers, product and service developers, and senior management to release multi-faceted projects on time and on budget. Key competencies include:

▪ Strategic problem solver
▪ Effective cross-organizational relationship builder
▪ Outstanding written and verbal skills
▪ Driver of customer retention and renewal
▪ Metrics driven
▪ Agile multi-tasker

Industry

  • Software

Job History

PTC
Director of Business Operations, Technical Support
Boston, MA, United States
July 2020 - present

PTC
Customer Experience Practice Manager
Boston, MA, United States
January 2017 - January 2020

PTC
Customer Success, Global Transformation Office, PMO Section Manager
July 2016 - January 2017

Honors and Awards

Certified Project Management Professional
PMI
2016, 2017, 2018, 2019, 2020