Experienced, hands-on program/project management professional with unique supporting background in customer experience, technical customer support, product management, online marketing, and web content development. Proven track record of analyzing customer needs to create valuable product and service enhancements, and position them in the market to increase customer retention rates and drive incremental revenue. Effective, polished written and verbal communicator with proven ability to liaison between customers, product and service developers, and senior management to release multi-faceted projects on time and on budget. Key competencies include:
▪ Strategic problem solver
▪ Effective cross-organizational relationship builder
▪ Outstanding written and verbal skills
▪ Driver of customer retention and renewal
▪ Metrics driven
▪ Agile multi-tasker