Profile

Contact Details

Slatersville, RI

Bio

Passions for customer relationships and service quality fuel my leadership in guest experience management. As both a business professional and published researcher, I infuse service science in my work with global hospitality pioneers, including The Ritz-Carlton Hotel Company, Marriott International, and The Walt Disney Company.

I leverage operations research and marketing analytics to design and deliver exceptional experiences in hotels, restaurants, and other engagement-based enterprises. As a guestologist, and with training in the corporate and property-level management of hospitality organizations, I combine my enthusiasm for customer knowledge, quality improvement, and employee engagement to raise the standard for service excellence.

Industry

  • Travel and Hospitality