Profile

Contact Details

Industry

  • Utilities

Job History

Northumbrian Water Group
Customer Experience Manager
Durham, United Kingdom
November 2020 - present

theCXchange
Founder
Glasgow, United Kingdom
September 2019 - present

Wessex Water
Customer Experience Manager
Bath, United Kingdom
May 2017 - November 2020

Thames Water
Customer Change Manager
Reading, United Kingdom
July 2014 - June 2016

Southern Water
Process and Continuous Improvement Planner
Brighton, United Kingdom
July 2013 - July 2014

Severn Trent Water
Continuous Improvement Team Manager
Coventry, United Kingdom
February 2006 - July 2014

Honors and Awards

Gold Award - Training
National Complaint Handling Awards (NCHA19)
2019

Judge - National Complaint Handling Awards
2020

Judge - National Complaint Handling Awards - 2021
Awards International
2021

Judge - National Customer Experience Awards
2020

Judge - National Customer Experience Awards
2021

Designation

  • CCXP