Jill Helmle is a customer experience professional who focuses her research efforts on bringing the Voice of the Customer (VOC) into the organization to inspire change and innovation. Dr. Helmle's skills include: customer insights, consumer insights, customer research, survey design, research methodology, social science research, quantitative data analysis, qualitative methods, qualitative data analysis, research design and implementation, Qualtrics administration, interpreting data into meaningful/actionable results, and expertise in work-life research and practice.