Profile

Group Chief Customer Officer,
Dialog Axiata PLC

Contact Details

Dialog Axiata PLC
Colombo 07

Bio

Chairperson SLASSCOM - National IT/BPM Chamber in Sri Lanka
Group Chief Customer Officer - Dialog Axiata PLC

A Passionate CEx Advocate, Tech Enthusiast, Global Speaker who is a Utopian, Optimist, Dreamer, Collaborator, and a Protagonist

Industry

  • Technology

Job History

Dialog Axiata PLC
Group Chief Customer Officer
Colombo, Sri Lanka
January 2008 - present

Dialog Axiata PLC
Group Senior Vice President - Service Delivery Management & Enterprise Contact Management
Colombo, Sri Lanka
January 2007 - January 2008

Dialog Axiata PLC
Head of Customer Service
Colombo, Sri Lanka
January 2004 - January 2007

Dialog Telekom
Customer Service Manager
Colombo, Sri Lanka
January 1997 - January 2004

Honors and Awards

“Abhimanliya” Awards
Ministry of Defence in collaboration with Women in Management (WIM) & Team Hero
2021

Axiata Group Berhad, Malaysia Chairman’s Award for Consistent Exceptional Performance
2018

Constellation Ambient Experience Leader
Constellation Research Inc, USA
2020

Customer Experience Impact Award - Top 7 global recipients
Customer Experience Professionals Association CXPA, USA
2015

Gold Award for Leadership Excellence - Professional & Career Women Awards
Women in Management (WIM)
2016

Industry Champion Award for Sri Lanka
Contact Centre World Awards, Australia
2011

Ranked 7th among the Top 10 most powerful Businesswomen in Sri Lanka
Echelon Magazine
2013

Sri Lanka’s Top Women Leaders presented at Best Employer Brand Awards
World HRD Congress, India
2017

Super Woman Achiever Award at the 4th World Women Leadership Awards
Femina India & World HRD Congress
2017

Winner of Customer Leader of the Year among the top 80 Global Nominees
MyCustomer, UK
2019

Winner of Women in Management - Service Category
Chartered Management Institute (CMA) UK
2017

Designation

  • CCXP