All my career is focused on delivering a great customer experience. Highly involved in innovation, start-up and technologies (lecturer, volunteer, coach).
Specialized in CXM (Customer experience management), Marketing strategy, Innovation and Business strategy . +20 years professional background including entrepreneurial work (e-commerce, retail), Chief Executive of various companies and member of executive committees. Graduate of HEC Paris (Executive MBA) and HEC Montreal (Governance certification). Board Member.